Returns Exchanges » First Line Technology

Please enter your contact information below.

First Name*

Last Name*

Email*

First Line Technology's Shipping Department may contact this address with a shipping return label or other information.

Region*

Phone*

Best method of contact*

Please enter your order number*

If you completed your order online, please enter your order number as a stand of 5 digits (#00000). If you completed your order via phone, purchase order, etc, please enter your order number as ORD- followed by 5 digits - a stand of 6 letters and digits (ORD-00000-X0X0X0)

Product*

Please enter the product you are wishing to return, exchange, or report damaged. Product Name or Product #ID are acceptable. If using the Product Name, please be as specific as possible.

Are you looking to return, exchange, or report a damaged item?*

Please note damaged items may be eligible for exchange at First Line Technology's discretion.

Return
Exchange
Report Damaged

Please provide a detailed explanation on your reasoning for exchange:*

Would you like the new item sent to the same shipping address as the original order?*

Yes
No

Please enter the new shipping address below.*

Address Line 1 Address Line 2 City State / Province / Region ZIP / Postal Code Country

Is this a PhaseCore item?*

PhaseCore items include Cooling Vests, Cooling Elements, Extender Sets, etc.

Yes
No

Sorry, our return policy states that only PhaseCore items can be returned or exchanged. Please refer to First Line Technology's return policy above for more information, or contact +1.703.955.7510 to speak with a representative.

Has it been more than 30 days since you received your product?*

Yes
No

Sorry, our return and exchange policy states that we are only available to accept returns or exchanges within 30 days of delivery. Please refer to First Line Technology's exchange policy above for more information, or contact +1.703.955.7510 to speak with a representative.

What is your reason for returning this item?*

My item is defective
The wrong item was sent
I changed my mind

What would you like to exchange for?*

Please note if you would like to exchange for a different size, a different model, etc.

What is wrong with this item?*

Please explain and upload a picture of the damaged or defective item below.

Image Upload*

Drop files here or

Max. file size: 300 MB, Max. files: 5.

Is there any additional information we should know about your request?

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